All packages are shipped via USPS First Class or Priority Mail or via UPS with tracking. Grace Girl Beads is not responsible for packages damaged during shipping, claims should be filed with USPS or UPS. Grace Girl Beads will make every effort to assist in the claim process to ensure that you receive your items undamaged.
Due to the handmade and custom nature of our products, some products are Ready to Ship within 1-3 days and some products take 1-2 weeks to make. Processing times are listed on each product page.
We at Grace Girl Beads want you to love your new jewelry. If for some reason you are not happy, we offer a flexible return policy.
Grace Girl Beads accepts returns up to 14 days from delivery. In order to be eligible for returns, items must:
- Be in new, unopened condition
- Include all original packaging and tags
The following items are not eligible for return:
- Gift Cards
To start a return, click here.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Grace Girl Beads, 14020 Astalot Drive SE, Huntsville AL 35803, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified of your return.
To return your product, you should mail your product to: Grace Girl Beads, 14020 Astalot Drive SE, Huntsville AL 35803, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.